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calculating redress for mis-sold mortgage endowments [PDF]

http://www.financial-ombudsman.org.uk/publications/technical_notes/QG4.pdf
calculating compensation for mis-sold mortgage endowments. This quick guide is for businesses who receive relatively few complaints about mis-sold mortgage ...

consumer factsheet: thinking about fair ... - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/factsheets/bank-computer-troubles.pdf
It will help you and your bank if you can give them a clear list of what you're claiming – with the key facts and figures. Try to keep everything short and to the point. Don't worry about writing long detailed letters. RBS and NatWest customers can contact their bank online at www.rbs.co.uk/ · personal/help-and-support.ashx.

compensation for distress, inconvenience, trouble and upset

http://www.financial-ombudsman.org.uk/publications/technical_notes/distress-and-inconvenience.htm
Find out the financial ombudsman's approach to compensation - including distress, inconvenience and other types of non-financial impact caused by a ...

ombudsman news: issue 131 - complaints involving pets and animals

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/131/131-pets-and-animals.html
Pets and animals have illnesses and accidents just as their owners do. And with research suggesting that nearly half of all UK households have a pet, it's ...

banking transfers, payments and cheques - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/technical_notes/transfers-payments-and-cheques.htm
online technical resource. banking transfers, payments and cheques. overview. Consumers transfer money and make payments using a range of methods, such ...

Consumer Questionnaire - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi/PPI-consumer-questionnaire.doc
This questionnaire is for consumers to bring a complaint about the sale of payment protection insurance (PPI). It is the standard PPI questionnaire used by most ...

Retirement Today, Happy Holidaying - Financial Ombudsman

http://www.financial-ombudsman.org.uk/assets/pdf/RetirementTodayNov-Dec09.pdf
Page 1.

issue 49 - National Savings & Investments joins the Financial ...

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/49/national-savings-investments.htm
article on National Savings & Investments joining the Financial Ombudsman Service.

powers of attorney on bank accounts - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/52/powers-of-attorney.htm
examining the issue which may arise when bank accounts are operated under powers of attorney.

issue 39 - applying the principles of the Association of British Insurers ...

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/39/abi-39.htm
The Statement of General Insurance Practice (the "statement") is issued by the Association of British Insurers (ABI). It sets out normal practice for general insurance that is taken out, in a private capacity, by policyholders who are resident in the UK. It does not apply to commercial insurance (insurance for companies or for an ...

car finance - help from the ombudsman - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/technical_notes/car-finance.html
Complaint about car finance? Find out the ombudsman's approach to sorting things out fairly - from faulty cars to problems with repayments.

issue 79 - complaints involving car finance - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/79/79-car-finance.htm
Another form of car finance that features fairly regularly in the complaints we see is the type of loan that is often called a "fixed-sum loan". Here the dealer acts as ...

car finance - help from the ombudsman - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/technical_notes/car-finance.html
Complaint about car finance? Find out the ombudsman's approach to sorting things out fairly - from faulty cars to problems with repayments.

issue 49 - National Savings & Investments joins the Financial ...

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/49/national-savings-investments.htm
article on National Savings & Investments joining the Financial Ombudsman Service.

ordering supplies of our consumer leaflet - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/leaflet_ordering.htm
Aug 23, 2017 - Our leaflet for consumers - your complaint and the ombudsman - is available as required under the ombudsman rules. Supplies are free to public libraries and consumer advice agencies such as citizens advice and trading standards departments. Our technical note, telling consumers about the Financial ...

issue 87 - insurance complaints connected with travel or holidays

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/87/87-insurance-connected-to-travel.htm
This selection of recent travel and holiday-related case studies illustrates some of the circumstances that can give rise to insurance complaints.

FAQs - complaining to the ombudsman - Financial Ombudsman Service

http://www.financial-ombudsman.org.uk/faq/complain.html
Apr 13, 2016 - complaining to the ombudsman. making a complaint. how do I complain to the Financial Ombudsman Service? what's the best way of making ...

travel insurance - Financial Ombudsman Service

http://www.financial-ombudsman.org.uk/publications/technical_notes/travel-insurance.htm
Apr 18, 2016 - Travel insurance is a very wide-ranging product, designed to provide cover for many eventualities and situations while the policyholder is either ...

a quick guide to … calculating redress for mis-sold - Financial ...

http://www.financial-ombudsman.org.uk/publications/technical_notes/QG5.pdf
1 calculating redress in investment complaints. This is a quick guide to help investment advisers and other financial businesses. It explains how fair compensation is likely to be calculated if we uphold an investment-related complaint. In assessing fair compensation our general approach is to put the consumer in the position ...

calculating compensation in investment complaints

http://www.financial-ombudsman.org.uk/publications/technical_notes/calculating-comp-investment-complaint.html
Aug 23, 2017 - online technical resource. calculating compensation in investment complaints. Where we decide that a consumer should be compensated for investment loss that happened because they received unsuitable advice from a business, we usually aim - as far as possible - to put the consumer in the position ...

car write-offs and valuations - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/technical_notes/motor-valuation.html
A vehicle might be written off because it isn't worth the cost of repairing it - or because it's been stolen and never found. Insurers sometimes call a write-off a "total loss". If a vehicle's been written off, an insurer will usually pay out its "market value" just before it was written off. Some people complain to us that the insurer hasn't ...

car write-offs and valuations - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/technical_notes/motor-valuation.html
Complaint about a car write-off? Find out about the ombudsman's approach to sorting things out fairly - including modifications and valuations.

car write-offs and valuations - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/technical_notes/motor-valuation.html
If a vehicle's been written off, an insurer will usually pay out its "market value" just before it was written off. Some people complain to us that the insurer hasn't ...

payday lending - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/policy-statements/payday_lending_report.pdf
Page 2 payday lending: pieces of the picture. “settling disputes ... chapter 2 the payday lending enquiries and complaints. 9 ...... against Lending Stream Limited.

car write-offs and valuations - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/technical_notes/motor-valuation.html
Complaint about a car write-off? Find out about the ombudsman's approach to sorting things out fairly - including modifications and valuations.

issue 22 - motor insurance - vehicle valuations - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/22/issue-22-motorinsurance.htm
issue 22, motor insurance - vehicle valuations. ... Specialist publications can help in the valuing of unusual or "classic" vehicles. And it can sometimes be useful ...

car write-offs and valuations - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/technical_notes/motor-valuation.html
If a vehicle's been written off, an insurer will usually pay out its "market value" ... my insurer's saying my car wasn't in good condition - and they won't pay me a ...

issue 49 - National Savings & Investments joins the Financial ...

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/49/national-savings-investments.htm
article on National Savings & Investments joining the Financial Ombudsman Service.

issue 49 - National Savings & Investments joins the Financial ...

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/49/national-savings-investments.htm
article on National Savings & Investments joining the Financial Ombudsman Service.

car write-offs and valuations – Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/technical_notes/motor-valuation.html
Apr 18, 2016 - To reach a fair price, it's important to check that the vehicle's details have been recorded correctly. To decide whether an insurer's valuation is ...

issue 22 - motor insurance - vehicle valuations - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/22/issue-22-motorinsurance.htm
Our approach mirrors this. We want to see firms making a reasonable assessment of the car's "market value" - and then paying this amount. The "market value" is ...

issue 22 - motor insurance - vehicle valuations

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/22/issue-22-motorinsurance.htm
Most policyholders assume that their insurance policy will enable them to replace with a similar vehicle a car that has been stolen or damaged beyond repair.

motor insurance: vehicle valuation - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/technical_notes/motor-valuation.html
Jump to loss of use and courtesy cars - Generally, the policy in question will specify whether the consumer is entitled to a courtesy car. But even if it does, ...

issue 49 - National Savings & Investments joins the ...

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/49/national-savings-investments.htm
article on National Savings & Investments joining the Financial Ombudsman Service.

issue 22 - motor insurance - vehicle valuations

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/22/issue-22-motorinsurance.htm
We want to see firms making a reasonable assessment of the car's "market value" - and then paying this amount. The "market value" is the likely cost to the ...

mortgage arrears and hardship - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/technical_notes/mortgages-arrears-and-hardship.html
Oct 12, 2015 - overview. When a consumer is unable to make their full monthly mortgage payment, the mortgage account falls into arrears. Because part of the ...

debt collecting - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/technical_notes/debtcollecting-note.html
Aug 23, 2017 - Debt collectors have been regulated by the Financial Conduct Authority (FCA) since 1 April 2014 - and were previously licensed by the Office of Fair Trading. ... It may sometimes be appropriate to register a complaint against the lender or hirer, rather than the debt collector who is working for them and is ...

issue 30 - banking - "safe deposit" boxes - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/30/30-box.htm
Some banking firms offer their customers a "safe custody" service at certain branches. For a quarterly or annual fee, customers can arrange to store a box containing their valuables and important papers (such as jewellery, house deeds or investment certificates) in the firm's "strong room" or other secure area. Customers do ...

issue 9 - re-discovered old passbooks - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/9/sept-re-discovered-old-passbooks.htm
re-discovered old passbooks. background. Barely more than a generation ago, few banks and building societies had much in the way of computerised systems.

GAP insurance - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/technical_notes/GAP-insurance.html
Complaint about a claim on your GAP insurance? Find out about the ombudsman's approach to sorting things out - including unexpected shortfalls and delays.

complaints about GAP insurance – case studies - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/technical_notes/GAP-insurance-case-studies.html
Apr 15, 2016 - How would the ombudsman sort things out? Read our practical case studies on the complaints about GAP insurance we see most often.

issue 92 - 'repair, replace or cash' - disputes about how insurance ...

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/92/92-insurance-claims.html
ombudsman news. issue 92. February / March 2011. 'repair, replace or cash' - disputes about how insurance claims are settled. We frequently see complaints ...

Financial Ombudsman | Free, fair, for everyone

http://www.financial-ombudsman.org.uk/
Financial Ombudsman Service. The power to settle financial complaints. menu ... Financial Ombudsman Service Limited last updated 4/11/2015. top of page.

issue 114, case studies - mobile phone insurance

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/114/114-mobile-phones.html
mobile phone insurance. So far this year we have received 20% fewer complaints about mobile phone insurance - compared with the same period last year. This reduction is perhaps partly due to the work we have been doing with the main players in the market. We have seen a real willingness in this sector to learn ...

careers at Financial Ombudsman Service

http://www.financial-ombudsman.org.uk/about/careers.html
Aug 23, 2017 - find out more about careers at the ombudsman service.

issue 114, case studies - mobile phone insurance

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/114/114-mobile-phones.html
mobile phone insurance. So far this year we have received 20% fewer complaints about mobile phone insurance - compared with the same period last year. This reduction is perhaps partly due to the work we have been doing with the main players in the market. We have seen a real willingness in this sector to learn ...

travel insurance - Financial Ombudsman

http://www.financial-ombudsman.org.uk/publications/technical_notes/travel-insurance.htm
online technical note on travel insurance. ... This can become a problem when the policyholder has to cancel the holiday before they go. In these circumstances ...

issue 114, case studies - mobile phone insurance

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/114/114-mobile-phones.html
mobile phone insurance. So far this year we have received 20% fewer complaints about mobile phone insurance - compared with the same period last year. This reduction is perhaps partly due to the work we have been doing with the main players in the market. We have seen a real willingness in this sector to learn ...

issue 114, case studies - mobile phone insurance

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/114/114-mobile-phones.html
issue 114 of 'Ombudsman news', article on mobile phone insurance,

issue 114, case studies - mobile phone insurance

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/114/114-mobile-phones.html
issue 114 of 'Ombudsman news', article on mobile phone insurance,

issue 114, case studies - mobile phone insurance

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/114/114-mobile-phones.html
issue 114 of 'Ombudsman news', article on mobile phone insurance,

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